BizzyCar Mobile Service Excellence Certification

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Turn Mobile Service Into a Profitable, Repeatable Business

The Mobile Service Certification Program equips dealerships with the structure, playbooks, and best practices needed to turn Mobile Service into a predictable, scalable revenue engine.


Designed for modern service leaders, this certification formalizes proven operational frameworks across staffing, routing, customer experience, marketing, and performance measurement. 

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The Benefits

This certification bridges the gap between launching Mobile Service & running it profitably.  With the right processes, roles and technology in place, Mobile Service expands capacity, reengages lost customers and feeds higher value work back into the shop.

What you’ll gain: 

  • Framework for launching and operating Mobile Service as a true business unit
  • Role definitions for coordinators, technicians, parts, BDC, and leadership
  • Scheduling, routing, and execution models that protect on-time performance
  • Outreach strategies that consistently generate demand
  • Performance benchmarks and KPIs to track profitability, utilization, and growth
  • A recognized certification that signals operational credibility and readiness

The Curriculum

Journey 1: The Mobile Service Opportunity

Establishes the business case for Mobile Service, how it expands capacity, re-engages customers through recalls, and feeds incremental revenue back into the shop when operated with intention.

Journey 2: Building a High Performing Service Team

How to structure the roles that power Mobile Service success, from coordinators and technicians to parts and BDC support, with clarity around responsibilities, traits, and accountability.

Journey 3: Equipping & Operating the Mobile Service Vehicle

 Explore how the right vehicle, tools, connectivity, and safety practices create a professional, reliable operation that supports efficiency, technician confidence, and customer trust.

Journey 4: Delivering the Mobile Service Experience

 An end-to-end walkthrough of the Mobile Service journey, designed to feel seamless for customers and scalable for dealers.

Journey 5: Promoting & Growing Mobile Service Awareness

Generate consistent Mobile Service demand using digital marketing, in-store promotion, outbound outreach, recall campaigns, and fleet opportunities that keep calendars full.

Journey 6: Launching, Measuring & Scaling Success

 Focuses on go-live readiness,  growth phases, and the KPIs that matter—so Mobile Service performance is measurable, repeatable, and expandable with confidence.

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