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Sam Pack’s Five Star Subaru of Grapevine Keeps the Lane Full Between Recalls with Service Engine

Sam Pack’s Five Star Subaru of Grapevine had very few recalls to drive service traffic and relied on Subaru’s Concierge program, word of mouth, and great customer service for service interval appointments. After joining the Service Engine pilot, outreach was attributed to 465 repair orders and about $140K in revenue in four months. Outreach-attributed repair orders grew from 11 in July to 215 in October alone, while the BDC was freed up to work on additional areas of opportunity.

 “BizzyCar has provided the best of all worlds, a set it and forget it thought process with data to back up the metrics.” — Jakob Ritter, Service Director