Service Host

Never Miss Another Service Call

Service Host answers every call on the first ring with an AI voice built for your service drive. It books appointments, checks recalls, and reports repair status, so your advisors are free for the calls that need a person.

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TRUSTED BY MORE THAN 3,000 DEALERSHIPS

  • Sam Pack Auto Group
  • 2-Tasca
  • 3-Gilchrist
  • 4-Lithia
  • 5-Krause-1
  • Crown Automotive

The Problem

Every Missed Call Is a Missed RO

Dealerships are starting to route overflow and after-hours calls to AI agents. In two years, this will be standard. Most of what's been rolled out so far hasn't been great: slow, robotic, and expensive. Customers can hear the difference, and so can your BDC.

Overflow Covered

Overflow, handled

When every advisor is on the line, Service Host answers instantly, not voicemail.                                                    

After Hours Covered

After hours, covered

 Nights and weekends are when customers have time to call. Those bookings are being lost today.       

Group 137

Capture Every Opportunity

Unanswered calls don't try again. They call the independent shop down the street and don't come back to yours. 

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One AI, No Relay

Most AI voice systems on the market today chain together three separate services: one to transcribe your speech, one to generate a response, and one to convert that response back into audio. Every hand-off adds delay, and every step gets marked up. Service Host runs on a single speech-to-speech model that hears and responds in native audio. There's no rebuilt context and no hesitation customers can hear.

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Seamless Integration with Your Systems-2

Deep Integration

It Knows How Your Shop Works

Service Host is built on BizzyCar's scheduler and DMS integrations, among the deepest in the industry. It checks parts on hand, vehicle history, and shop capacity before it commits to anything, and it writes real appointments straight into your scheduler rather than a message someone has to re-key. An oil change gets routed to the express lane, not your master tech's rack.

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Never Miss a Recall Opportunity Again

Automatic Checks

Recall and Status Checks, Automatically

 Service Host checks open recalls, remedy, and parts status on every call, powered by BizzyCar's recall data. It also answers "is my car ready" with live repair-order status, without pulling an advisor off the floor. Customers get answers immediately, and your team stays on the work in front of them. 

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Automated Service Call Handling

Make Every Call Count 

Service Host handles the calls your team doesn't have time for, and hands off the ones that need a person. 

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Appointments

Looks up the customer, checks real availability, books, reschedules, or cancels.

Open recalls

Checks open recalls, remedy, and parts status, powered by the fastest recall data in the industry.

Service status

Answers "is my car ready" with live repair-order status, without interrupting an advisor.

Smart transfer

Routes callers to the right person or extension when a human should take it.

General questions

Hours, directions, pricing, and common questions, within guardrails you set.

 On duty 24/7, covering overflow, after-hours, and weekends. Every call answered on the first ring. 

Need Help?

Frequently asked questions

What is Service Host?

 Service Host is BizzyCar's AI voice product for the service drive. It answers inbound calls with a native speech-to-speech model, so it listens and responds in real audio instead of relaying your call through separate transcription and text-to-speech steps. 

Why do dealerships need an AI voice agent?

 Call volume on the service drive outpaces advisor capacity, especially during rushes, after hours, and on weekends, exactly when customers have time to call. Missed calls don't try again; they call the independent shop down the street. Routing overflow and after-hours calls to AI is becoming standard practice industry-wide, and dealerships that don't adopt it are leaving ROs on the table.  

How is Service Host different from other AI voice systems?

 Most AI voice systems chain together three separate services, speech-to-text, a text-based response model, then text-to-speech. Each hop adds latency and cost, and customers can hear the seams. Service Host runs on a single speech-to-speech model that hears and responds in native audio, so there's no rebuilt context and no robotic hesitation.  

What does Service Host handle on a call?

 Appointments (look-up, real-time availability, booking, rescheduling, cancellations), open recall and remedy/parts status checks, live repair-order status ("is my car ready"), smart transfer to the right person when a call needs a human, and general questions like hours, directions, and pricing within guardrails you set.  

What systems does it integrate with?

 BizzyCar's scheduler and DMS integrations — among the deepest in the industry — plus BizzyCar's recall data. It checks parts on hand, vehicle history, and shop capacity before booking, and writes appointments directly into your scheduler rather than leaving a message for someone to re-key. 

Can we control what Service Host says and does?

 Yes, general questions and other behavior operate within guardrails you set. Beyond that, this page doesn't specify the level of configurability; flag with product if you need more detail for the FAQ copy.  

Ready to grow every service opportunity?
Schedule a demo. We'll show you how.