The team at BizzyCar is proud to announce that we’ve officially partnered with the team at RockEd to develop and launch an online mobile service certification course with the goal of empowering dealerships everywhere to launch their own mobile service offerings.
Convenience is currency and it is the future of automotive. It is why so many customers choose express-lane businesses such as Jiffy Lube or Valvoline when they decide to get their cars serviced. Currently, dealerships are viewed as slow. Cars take hours to buy, service lane wait times can be long, and many vehicle owners simply avoid the dealership altogether.
The team at BizzyCar understands that the dealerships that are going to succeed in the future are the ones that lean heavily into customer experience, especially as it pertains to fixed ops. That is why BizzyCar not only offers solutions to automate recall service, interval service, and mobile service, but we are also focused on service education.
What is Mobile Service Excellence?
Mobile Service Excellence is an online certification that equips dealerships with the structure, playbooks, and best practices needed to turn mobile service into a predictable, scalable revenue engine.
Powered by the easy, fast, and user-friendly RockEd platform, Mobile Service Excellence was built for today's service leaders, so they can earn a certification that shows their understanding of proven operational frameworks across mobile service staffing, routing, customer experience, marketing, and performance measurement.
Enroll in Mobile Service Excellence here.
Why Get Certified in Mobile Service?
This BizzyCar and RockED collaboration bridges the gap between launching a mobile service program at your dealership and running it profitably. This certification puts the tools in your tool belt to successfully expand service capacity, reengage lost customers, and most importantly, offer a unique and valuable experience that boosts customer satisfaction and retention.
What Mobile Service Excellence offers
Mobile Service Excellence provides its trainees with:
- The complete framework for launching and operating a mobile service business unit.
- The tools to define roles for coordinators, technicians, parts, BDC, and leadership.
- Outreach strategies to generate demand.
- Scheduling, routing, and execution models, to ensure on-time performance.
- Performance benchmarks and KPIs to track growth and profitability.
- A recognizable certification that signals credibility and readiness.
Is Mobile Service Right for Your Dealership?
Mobile service is for dealerships that recognize where customer behavior is heading. If your service lane is full but your retention is soft, mobile service can help you reengage customers who value convenience. If your bays are underutilized during certain hours or days, mobile service can expand your effective capacity without expanding your building. If you are losing basic maintenance work to quick lube chains and independent shops, mobile service allows you to meet customers where they are instead of waiting for them to return.
Mobile service is a massive opportunity to build a retention system for your dealership. Most customers are still surprised that it is even an option. That level of newness is what is going to allow early adopters of service automation and mobile services, to build up a large and loyal group of customers before their competitors can get up and running.
Why use BizzyCar + RockED to launch Mobile Service?
Over the past several years, BizzyCar has worked alongside fixed ops leaders who are trying to answer the same questions:
- How much demand actually exists for mobile service in my market?
- What types of work should be done in the field versus in the shop?
- How many vans do I need before this becomes profitable?
- How do I prevent mobile from disrupting my core service lane?
Successful mobile service departments treat it like a business unit. They forecast demand. They model technician utilization. They define routing standards. They set performance benchmarks. They understand what work feeds the shop and what work stays in the field.
Mobile service works best when it is grounded in real data, not guesswork.
That is why we encourage dealerships to first understand the size of their opportunity. How many customers are viable for mobile service? What types of repairs make sense? What would capacity look like in year one?
Before launching, leaders should be able to answer those questions clearly.
For dealerships evaluating whether mobile service makes sense in their market, we recommend starting with a data-driven view of the opportunity. Understanding your potential is the first step toward building something sustainable.
Calculate your mobile service opportunity with our free online tool: https://www.bizzycar.com/mobile-opportunity
Interested in BizzyCar?
BizzyCar offers more than just mobile service. We partner with dealers to completely automate their service lanes. We are the #1 choice for automated recall outreach and scheduling, and offer end-to-end service interval outreach and scheduling. We invite you to see just how much fixed ops opportunity is awaiting your dealership.