Q1 2026 Product Updates
BizzyCar now Covers Service Intervals, Beyond Recalls
Service Engine was launched in February 2026
BizzyCar built its reputation on recall outreach. The same AI-powered, two-way SMS technology that identifies open recalls and schedules appointments is now available for non-recall service intervals, in the form of Service Engine.
Service Engine runs outreach campaigns across four service categories:
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First Service
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Next Service Interval
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Declined Services
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Lost Customers
There are two ways to operate with Service Engine. Self-Service gives the dealership an AI-powered inbox to manage customer tickets directly, allowing the dealership to handle escalations in the rare event a human is needed. Full-Service is for teams that want zero operational lift, with BizzyCar handling 100% of end-to-end customer outreach and communication. No escalations to the dealership, no matter the question. Read the Service Engine launch press release.
Track BizzyCar-Driven Appointment Completions
Daily Appointment Completion Notification
Each morning, dealers receive an email showing which BizzyCar appointments were completed the prior day, broken down by how the appointment was created.
BizzyCar-booked appointments are those where our AI handled the conversation end-to-end and directly scheduled the visit.
BizzyCar-engaged appointments are those where a customer received an outreach text from BizzyCar, didn't respond directly, but followed up on their own, either by calling, booking online, or walking in, within 45 days.
This notification gives dealers a clear, daily read on BizzyCar's impact: not just the appointments we booked directly, but the ones we initiated that the customer acted on themselves. Delivery can be configured through communication settings.
Available to all dealerships with data integration configured.
Assign Technicians to Different Zones on Different Days
Mobile Service Scheduling by Day of the Week
Dealers can now assign different service zones for each day of the week. In mobile driver settings, uncheck "Same service area(s) for every day," then assign the zone for each weekday. Scheduling restrictions automatically account for those day-specific assignments, so customers only see availability on days when a technician is in their area.
Available to all dealerships.
Track RO Performance by Campaign Type
Campaign-Specific Availability and Campaign-Level Reporting
Dealership availability is now split between recalls and service intervals. Each campaign type gets its own settings for available days, hours, maximum daily appointments, and lead times. A recall campaign and a service interval campaign can run simultaneously with completely separate scheduling rules.
Alongside the scheduling changes, dealers on Service Engine now have access to campaign-level reporting. The report surfaces RO performance broken down by campaign type, including gross profit, RO total, projected annual RO value, and serviced VINs. It gives fixed ops a clear view of what each campaign is actually producing.
Campaign-specific availability is available to all dealerships. Campaign-level reporting is available to all dealerships on Service Engine.
Questions about your dealership's numbers or how to roll out these changes? Contact our Customer Service Team!
Interested in BizzyCar? Book a demo with us!