Recall Date: October 20, 2026
NHTSA ID: 26V691
Mfr. Campaign Number: 26S77
Manufacturer: Ford Motor Company
Affected Components: Rear Audio Control Module (RACM), the second-row digital display used for the Chauffeur Seat Feature, and the Accessory Protocol Interface Module (APIM), the front multimedia module
Potential Number of Units Affected: 36,994
|
Model |
Model Years |
Units Potentially Involved |
|---|---|---|
|
Lincoln Navigator |
2025-2027 |
36,994 |
What Is the Issue?
Navigators with the Chauffeur Seat Feature let a rear-seat passenger move the front passenger seat for extra legroom through the RACM touchscreen. Ford found two ways this can go wrong. Residue on the RACM screen can be read as finger touches, which moves the seat unintentionally. Also, if the home screen button and a seat movement button are pressed at the same time, the seat can keep moving to its full travel limit with no further input.
The only warning sign Ford identified is erratic button selections and menu changes on the RACM display. Ford is not aware of any reports of accidents or injuries related to this condition.
What Is the Fix?
Owners will be notified by mail and asked to take their vehicle to a Ford or Lincoln dealer, where the Chauffeur Mode feature will be disabled through a configuration update to the APIM and RACM using the dealer service tool. There is no charge for the service.
What Dealers Need to Know
Ford planned to notify dealers on October 26, 2026, and VINs became searchable the same day. Owner notification letters are scheduled to be mailed November 2-6, 2026. Owners can also call Ford at 1-866-436-7332. Expect Navigator owners to start calling and arriving as those letters land, so now is the time to line up your outreach and service capacity.
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