Artificial intelligence is revolutionizing the automotive industry. AI features are becoming standard in new vehicles, powering technologies such as lane-keeping assistance and automatic emergency braking, enhancing in-car voice assistants, and enabling emerging capabilities like hands-free highway driving and in-cabin driver monitoring.
AI in the automotive sector is also changing how auto dealers analyze customer data, approach predictive maintenance, and manage the auto part supply chain. By reducing inefficiencies, paperwork, and human error, AI tools help dealerships streamline their service departments and generate more revenue.
BizzyCar leverages artificial intelligence to identify vehicles with open recalls and other service opportunities, bringing more customers into our partners’ shops and opening up exciting upsell possibilities. Below, we explore how AI software like BizzyCar is already having a significant impact in the service lane.
The Role of AI in the Automotive Industry
When many people envision the future of AI in the automotive industry, prominent examples like self-driving cars and driver assistance features come to mind. Less well known is how artificial intelligence, machine learning, and related software increasingly enhance day-to-day business operations for car dealerships.
Time-consuming tasks such as scheduling service appointments and verifying part availability can now be handled by AI, saving valuable staff time. For instance, BizzyCar calculates that AI saves our clients up to 15 staff hours per week. Ensuring these processes are as efficient as possible boosts automotive industry profitability while providing service departments with a convenient digital interface to track their operations.
How Artificial Intelligence Streamlines Recall Management
One of the most exciting advances in the automotive business sector is how AI handles recall management. Recalls pose several challenges for dealerships: they require considerable employee time, occupy valuable service bay space, and offer lower profit margins compared to customer-pay services.
Handling recalls without smart automation presents other issues, too:
- Manually comparing VINs to national recall databases is tedious and time consuming.
- When drivers only receive recall notices via snail mail or even email, it reduces engagement and response rates.
- Under-optimized recall scheduling can lead to bottlenecks involving limited shop capacity or part availability.
These issues frequently prevent dealerships from capitalizing on the opportunities recalls offer. Recalls are potentially easier to book than other appointments, since the services cost the customer nothing, presenting a unique chance to re-engage lost customers and build brand loyalty. During recall jobs, your team can inspect the vehicle for other issues, recommend additional service work, and discuss trade-in options.
Taking advantage of these more profitable opportunities requires the automotive industry to streamline its recall management, and using smarter automation ensures eligible vehicles don’t slip through the cracks. AI software identifies cars with open recalls, verifies your service department has the parts and capacity to address them, and automatically contacts the customer to discuss scheduling a service appointment. It then sends booked appointments to your DMS and service scheduler, eliminating time-consuming administrative tasks for your team.
Meet BizzyCar: A Leading AI Tool in the Automotive Sector
BizzyCar offers four core AI products that leverage interactive text messaging and integrate with existing dealership management systems to help dealers realize the full potential of recall and other service work.
1. Recall Outreach Leverages AI to Identify Vehicles with Open Recalls
Over 73 million vehicles on U.S. roads have open recalls. Recall Outreach finds customer-owned and fleet vehicles in need of service, verifies capability and part availability, and contacts drivers via two-way SMS to notify them of the recall and assist them in booking a service appointment. Once booked, AI seamlessly adds the appointment to your schedule.
2. Recall Scout Utilizes AI to Identify Appointments with Open Recalls
An estimated 60 percent of vehicles leave the dealership with unaddressed recalls, meaning dealerships are leaving money on the table. Recall Scout identifies open recalls on currently scheduled cars up to 30 days in advance and automatically contacts customers to add those recalls to their existing service appointments, generating more revenue per visit.
3. Service Engine Takes AI Service Engagement Beyond Recalls
BizzyCar’s latest software expansion, Service Engine, continuously identifies maintenance needs, service gaps, and follow-up opportunities using real-time vehicle and customer data in your DMS. It then engages customers and books appointments dynamically via text, capturing high-value service opportunities that otherwise get missed—all still without adding manual workload for your team.
4. Mobile Service Optimizes Technician Routes Using AI
Customers lead busy lives and may not always have the time to visit your dealership. BizzyCar’s mobile service harnesses the power of AI to optimize routes, dispatch technicians efficiently, and offer real-time progress tracking, enabling your team to meet customers wherever they are. Offering such convenient service improves brand loyalty, and you save valuable service bay space for more complex, higher-revenue work.
AI Should Do the Work, Not Create More Work
The best artificial intelligence tools are created with ease of use in mind. BizzyCar is designed to run in the background, so no training or additional logins are involved. Our software automatically integrates with leading DMS providers, including CDK and Dealertrack. If your dealership uses a DMS we don’t yet support, our team will quickly build an integration to ensure the AI works seamlessly.
BizzyCar also brings AI benefits directly to your customers. Recall notices are sent via email, SMS, and push notifications, ensuring that drivers receive them through the channels they use every day. Unlike our competitors, BizzyCar AI actively engages customers in two-way text conversations, answering questions and providing the information they need to make a decision in real time. Communication tone matches the recall’s severity, so a faulty fuel line is treated as a higher priority than a front seat that can’t be adjusted. Mobile service includes convenient digital payment support, and customers can track the technicians' activities in real time.
The Automotive Industry Is Already Benefitting from AI
Every dealership is looking to maximize ROI, and AI is taking the automotive industry by storm. BizzyCar partner dealerships report an average of $23,813 in additional monthly revenue. We guarantee an ROI of at least 4:1 over your contract, and many dealerships see higher gains.
AI also offers additional benefits outside of direct revenue enhancement. Smart automation can improve your dealership's Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) by optimizing scheduling and ensuring that your service department is fully prepared to meet all of a customer's needs upon their arrival. Your team will also appreciate AI taking over mundane tasks such as database checks and inventory management.
Schedule a BizzyCar Demo and Experience the Power of AI Firsthand
AI technology is transforming business sectors across the global landscape, and the automotive industry is reaping its benefits. If you’re ready to use AI for more efficient operations, book a BizzyCar demo today! Once you see what our AI tools can do, you’ll wonder how your service department ever operated without them.